An allergy expert is calling for more stringent training processes for people working in bars, restaurants and cafes in the UK.

This comes after a 13-year-old schoolgirl with a severe dairy allergy died after Costa Coffee served her hot chocolate with milk.

The young girl died after a suspected anaphylactic reaction to a hot chocolate drink last year, and the inquest into her death is being held this month.

Juliet Moran, the founder of AllergyMenu.uk, says that mistakes like this might not happen as often if more stringent training measures were in place.

Although most deadly allergic reaction cases come down to poor menu labelling and misinformation, careless mistakes can also prove fatal.

By equipping staff with the knowledge and skills needed to manage food allergies effectively, Juliet says some of these accidents could likely be avoided.

Juliet commented: “It’s concerning that even in an age where so much information is readily available, such deadly - but entirely avoidable - mistakes are still made.

“We believe that if more people were aware of the potential risks and consequences of serving individuals with severe food allergies, more care and attention would be taken.

“Food allergies affect millions of people globally and in the UK around 2.4 million people are living with a diagnosed food allergy. But in many cases, a single misstep can lead to life-threatening situations.

“It is imperative that all staff members working in food service environments are thoroughly trained in allergy awareness and management. This training should cover topics such as understanding common allergens, recognising the signs of an allergic reaction, effective communication with customers regarding their dietary needs, and proper procedures for preventing cross-contamination and food mix ups in the kitchen and serving areas.

“We believe that the majority of severe allergic reactions occurring in food service establishments are almost entirely preventable with proper training, awareness and information, such as what’s available in the AllergyMenu app. Unfortunately, many establishments still lack comprehensive allergy training programs and lack accurate allergy menus, putting both customers and their businesses at risk.

“Yet by investing in the education and preparedness of their teams, they are not only safeguarding their customers’ health but also enhancing the reputation and reliability of their establishments.”

Written on 2024-08-22 by Juliet Moran

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